Terms


TERMS of USE of Huawei Online Store

1. GENERAL TERMS

1.1.The website http://www.huaweistore.gr of the Huawei Online Store (hereinafter "HOS") is an online store operated by the company under the name "TELE UNICOM IMPORTS EXPORTS SA" and the distinctive title " TELE-UNICOM SA" (hereinafter the "COMPANY"). The COMPANY has its registered office in Pallini, Attica, at Ploutarchou Street no. 21, is legally represented, has a VAT no. 095743002 of the Tax Office of ATHENS FAE and GEMI Registry no. 008497601000, has an email address [email protected] and a service phoneline of the online store 210 6664000. 

1.2.Any reference in HOS on this website refers to the COMPANY which is the seller of the products "Huawei" (hereinafter the "Products") having undertaken pursuant to an agreement with the company HUAWEI TECHNOLOGIES SA (hereinafter «HUAWEI») the operation of HOS, receiving and executing orders, making and managing sales and providing services related to the sale of Products. HUAWEI is not responsible for the sales, delivery, repair or other activity related to the operation of HOS, of which the sole manager and responsible for the operation is the COMPANY.   

Each reference to the Customer refers to the visitor and / or user of HOS and / or the purchaser of HOS Products and Services.

1.3.The use of HOS as well as the submission of orders by the Customer presupposes its full and unconditional agreement with these terms of use (hereinafter the "Terms of Use"), which apply to all HOS content and services. Therefore, the Customer shall carefully read the Terms of Use before using HOS and if he does not agree, he shall not use its services and content. Further use of HOS is tantamount to automatic explicit and unconditional acceptance of the Terms of Use. The Customer is requested to check the content of the Terms of Use for possible changes. Continuing to use it even after any changes means the unconditional acceptance of the Terms of Use by the Customer. 

1.4.  Personal data of Customers of HOS are processed in accordance with the current legislation and the Privacy Policy of the COMPANY.

Customers are required to read the Privacy Policy before using HOS.

The COMPANY ensures at all times that the operation of the HOS including these Terms of Use and the Privacy Policy comply with all relevant laws and regulations, including, but not limited to, consumer rights legislation, e-commerce, personal data protection legislation, labor law, money laundering legislation, health and safety requirements and all other legal provisions related to the operation of the COMPANY and HOS.  

The COMPANY reserves the right to freely modify or revise the Terms of Use as well as the Privacy Policy whenever it deems necessary, and may assign, sub-contract or novate any of its rights and/or obligations under the Terms of Use.The company undertakes the obligation to inform Customers of any change, through this website or through updates posted on HOS. Contracts through HOS are drawn up in the Greek language.

2. COPYRIGHT AND TRADEMARK

2.1. All HOS content, including brand name, web page (URL), distinctive title, trademarks, logos, images, graphics, photos, designs, text, software, settings, etc. is the intellectual property of HUAWEI, which has licensed the COMPANY for its use and is protected under the relevant provisions of Greek Law, European Law and International Conventions. With regard to the intellectual and industrial property rights of third parties (eg affiliate websites, members or companies), their protection is borne exclusively by their holders.

2.2. It is forbidden to copy, transfer or create a derivative work based on this content or mislead the public about the actual provider of the website. Reproduction, analogue or digital recording, republishing, uploading, communication, processing, dissemination or transmission or any other use of the content in any way or for commercial or other purposes is permitted only with the prior written consent of the COMPANY or any other copyright holder.

2.3. Under the terms and conditions set forth herein but also in the applicable laws and regulations, the COMPANY grants to the Customer, for the needs of using HOS, a non-transferable, personal, limited right of access and use of HOS and its content. Therefore, the Customer is obliged to refrain from any action through which the modification, reproduction, public presentation or use of HOS and its data for any public or commercial purpose is intended. 

2.4. It is exceptionally permissible to individually store and copy parts of the content on a simple personal computer for strictly personal use of the Customer. A necessary condition is the lack of intention for commercial exploitation. In no case, however, can this be construed as an indication of HUAWEI's or the COMPANY's willingness to grant intellectual property rights.

3. INFORMATION PROVIDED & PRODUCTS

The COMPANY is committed to the accuracy, truthfulness and completeness of the information provided to HOS, regarding the identity of the COMPANY and the transactions provided through HOS. Within the good faith, the COMPANY is not responsible and is not bound by electronic data entries made by mistake / inadvertence according to common experience and is entitled to correct them whenever it realizes their existence.

4. RESPONSIBILITY OF THE VISITOR/USER OF THE HUAWEI STORE

4.1. The Customer of HOS and its services agrees to use HOS in accordance with the law and good manners. The HOS and the services provided by the COMPANY shall be used exclusively for legal purposes and in a way that does not restrict their use by third parties. Therefore, the Customer is obliged not to perform acts or omissions that may cause damage or malfunction of its services or that limit the use of HOS by third parties.

Indicatively, the Customer hereby guarantees:

That it will not violate any article of the current legislation.

That it will refrain from any publication and transmission of slanderous, defamatory or offensive information both to the COMPANY and to third parties. It will also refrain from publishing any content that is illegal, threatening, obscene, vulgar, that may violate the personality and privacy of a third party or that discriminate on the basis of race, sex, religion, nationality, physical impotence, sexual orientation or age.

That it will refrain from any action that infringes the name, logo, trademark, patent, trade secret and copyright and proprietary rights of HUAWEI, the COMPANY and third parties.

4.2. Furthermore, the Customer assumes the responsibility for any damage caused to the COMPANY by misuse or improper use of the relevant services. In case of any use of the above, the COMPANY reserves the right to automatically delete the Customer's account without notice, proceeding to any action provided by applicable law and regulations, and is entitled to claim compensation for any damage caused by his tortious behavior.

4.3. The HOS Customer is also responsible for maintaining the confidentiality of his account and access to it, in order to prevent any malicious use by third parties and is responsible for any damage caused to the COMPANY by failure to comply with this obligation of protection. In the event that any use is found from the above, the COMPANY reserves the right to automatically delete it without notice proceeding to any action provided by applicable law and relevant provisions.

4.4. The Customer is responsible for every action and work performed through his account. Therefore , he shall ensure that both he and anyone else under his authority use HOS in compliance with these Terms of Use as well as any applicable law, national and international law provisions, including rules relating to download, storage and handling of personal data and throughout the use of HOS services.

4.5. Customer:
a) Bears the ultimate responsibility for the accuracy and quality of the data entered in the HOS.
b) Has the obligation to prevent any unauthorized access to HOS with the data registered by him and to inform the COMPANY in any case of use without authorization or special permission.

4.6. The Customer is fully responsible for any incorrect -during the Product purchase process- registration of his credit or debit card data as well as for any incorrect registration of data in the PAYPAL system that may damage him without any fault of the COMPANY, against which he cannot claim for this reason. Similarly, in case of interception of the above payment details which is not due to the fault of the COMPANY but to a gap in the Customer’s protection software against viruses, the latter is absolutely responsible.

4.7. The Customer has the responsibility, after his registration in HOS and during the process of purchasing products through HOS, to correctly register the personal data requested for the completion of the transaction.

5. LIMITATION OF LIABILITY

The COMPANY, in the context of its transactions through HOS, is not responsible and is not subject to any liability as follows:

5.1. It is not liable to compensate for any damage or loss arising from the cancellation of orders, from non-execution or from the delay of their execution, if these are due to Customer’s fault.

5.2. It does not guarantee the availability of products on display at HOS as their availability as displayed on HOS may, for technical reasons, not correspond to the actual availability of the products. In this case, based on the kept data, it informs the interested Customer about the availability or not and undertakes, in case of change of these data, to inform Customers in time about the non-availability in which case he is also not subject to any further liability.

5.3. HOS provides the content (eg information, names, photos, illustrations), products and services available through HOS "as is". In no case is the COMPANY liable or criminally liable for any loss (positive, special or negative, which indicatively and not restrictively, divisively and / or cumulatively consists in loss of profits, data, lost profits, pecuniary compensation, etc.) that may Customer of HOS or a third party suffers due to a reason related to the operation or not and / or use of HOS in the inability to provide services and / or products and / or information available from it and / or from any unauthorized interventions of third parties in products and / or services and / or information available through it. On the contrary, the COMPANY makes every effort to ensure the completeness and validity of the information provided in HOS, both in terms of the appearance of the essential technical characteristics of the available Products, as well as for the accuracy of the data provided by HOS services, without prejudice to any technical or typographical or other errors that have occurred unintentionally.

5.4. It is not liable for any damage caused to any third party and will result from the violation of the above under 4 terms.

5.5. It is not liable for any violation of the provisions on personal data which is done by the Customer, without fault of the COMPANY, as well as of the other general terms as described above and below.

5.6. It is not liable for any incorrect -during the process of purchasing Products through HOS- registration of credit or debit card details of the Customer as well as for any incorrect registration of data in the PAYPAL system that can damage the latter without any fault, nor in case of interception of the above payment details that are not due to a software error of the platform of the COMPANY.

5.7. It is not liable for any damage resulting from the incorrect registration of data by the Customer as well as from any false certificate or statement on their part.

5.8. The Customer is not liable for any kind of damage suffered by the use of his pages, services and options, which he proceeds on his own initiative while having knowledge of these Terms of Use.

5.9. It does not guarantee that HOS, its services, options and contents will be provided without interruption or error. It is solely liable for the immediate or fastest possible restoration of the operation of the website in any case of a technical problem.

6. ORDERS AND SHIPPING

People over the age of 18 have the right to order. In case of false or altered information, the COMPANY does not bear any responsibility and will charge Customer with the shipping costs of the Product. The order is valid after filling in the required fields in the HOS online order form. In order to complete the process, it is necessary for Customer to read and understand these Terms of Use as well as to accept them. Partial or total cancellation or change of the order is done only after the COMPANY has been informed in time on the phone 2106241949 or via email ([email protected]) before receiving the Product from the distribution company. In any other case, Customer bears the shipping costs to and from the COMPANY, according to the price list of the cooperating distribution company. In case of incorrect registration regarding the stock of the Product, the COMPANY will immediately inform the Customer in order to cancel or modify his order.  

7. PRICE LIST

The posted prices of the products in HOS are determined by the COMPANY and are always in a legible position near each product. Prices are subject to change without notice whenever the COMPANY deems it necessary. Prices include VAT (current VAT rate 24%). By confirming the order, Customer finalizes that he will receive the product at the accepted price even if the price of the product is changed in the future. In case of incorrect registration regarding the price of the product, the COMPANY will immediately inform the Customer, who reserves the right to cancel his order. 

8. PAYMENT METHODS

Customers of the online store can pay for their online order by choosing one of the following payment methods:

Pay on delivery
Customer pays the price of his order at the time of receipt of the Product by the driver of the cooperating distribution company (courier). The charge for payment on delivery is 3 €.
For purchases over € 500 (total amount of invoice or retail receipt, including VAT) there is no possibility of payment by cash on delivery. In these cases, the respective transaction needs to be paid by credit / debit card.

Credit or Debit Card
The credit or debit card of the Customer of the online store is charged, after a check and certification of the data and its validity by the Bank, during the approval and acceptance of the order. Customer is solely liable for the correct recording and truth of the credit card details and the COMPANY does not bear any liability in case of error. Accepted cards are those of Visa & MasterCard companies.  

Customer can pay in installments on his credit card with the following installment policy:
For orders of value from € 50 to € 199.99, Customer can choose to pay in 3 or 6 interest-free installments.
-
 For orders of value from € 200 to € 499.99, Customer can choose to pay in 3 or 6 or 12 interest-free installments.
 For orders of value from € 500 and over, Customer can choose to pay in 3 or 6 or 12 or 24 or 36 interest-free installments.

 The shipping process in case of choosing any other payment method except cash on delivery starts according to the date and time when the amount of the transaction appeared in the bank accounts of the COMPANY.

9. SHIPPING AND SHIPPING COSTS

HOS accepts orders for product deliveries only within Greece.

The delivery of orders through the online store is carried out by a cooperating transport company of the COMPANY and based on the following plan:

If the order is placed on a working day until 14:00, it will be delivered as follows:

  •  The next working day in areas within the residential zone of Attica
  • The following working day in areas outside the residential area of Attica
  • Within 2-3 working days for areas outside Attica
  •  Within 3-5 working days for remote areas

If the order is placed on a working day after 14:00, it will be delivered as follows:

  •  The following working day in areas within Attica
  • Within 2-3 working days for areas outside Attica
  • Within 3-5 working days for remote areas

If the order is placed on Friday from 14:00 until Sunday at 24:00, it will be delivered:

  •  At 2nd the working day to areas within Attica
  •  Within 2-3 working days for areas outside Attica
  • Within 3-5 working days for remote areas

How to deliver an order - charges for deliveries The Products that have been ordered, are sent to the address and the recipient that Customer has declared during the submission of his order, if he selects the relevant field "SHIPPING TO YOUR AREA". The COMPANY freely chooses the means of shipping. The shipping of the Products is free of charge for the Customer, regardless of the size of the deliverables except for the cases defined above. 

General terms for shipping products and services
The COMPANY reserves the right to modify the shipping methods, terms and prices at will and without prior notice, obliged to inform its prospective Customers of these changes by reviewing these Terms of Use.
In case of special conditions and force majeure (strikes, natural disasters, holidays, etc.), the COMPANY does not bear any liability for the delay in delivery of the product.

Responsible for receipt on behalf of the Customer
The receipt in each case is made by the person mentioned in the order as the recipient by presenting his police ID card or passport or in general a public document suitable for proving the identity. 

10. SECURE TRANSACTIONS

The COMPANY is committed to ensuring the security and integrity of the data it collects about HOS users.

The COMPANY has adopted procedures, which protect personal data that users enter in the HOS or provide them by any other means (eg by telephone). These processes protect users' data from any unauthorized access or disclosure, loss or misuse, and alteration or destruction. They also help to ensure that this information is accurate and used correctly. Your connection to HOS is secure because it uses SSL (Secure Socket Layer) technology. SSL technology relies on a key code to encrypt data before it is sent over the (SSL) connection. The security control between the data and the Server is based on the unique key code, ensuring full communication. The browsers Netscape Navigator, Internet Explorer, Mozilla Firefox, Opera, Google Chrome, Safari support the SSL protocol and it is recommended to use them to connect to the HOS website.

11. PRODUCT ORDER AND CONSUMER PROTECTION

11.1. Orders through HOS are distance selling contracts, which are governed by the legal framework of Law 2251/1994 (as it is in force today). 

11.2. Customer has the right to conclude a valid order through HOS, as long as he is legally competent in compliance with the provisions of the Greek Civil Code (if he has reached the age of eighteen and is not in legal assistance regarding the conclusion of a sales contract). Orders can also be placed by legal representatives of legal entities. The COMPANY reserves the right to demand from the supervisor or guardian to return any orders that will be made by legally incompetent persons.

11.3. No valid sales contract through HOS can be considered concluded between Customer and the COMPANY, if the previously submitted order has not been checked and accepted by the latter and no confirmation of the order has been sent to Customer.

12. RETURN POLICY

12.1. Right of Unjustified Withdrawal

Customer is entitled to withdraw, according to the provisions of article 4i par. 6 of Law 2251/1994, within a period of fourteen (14) calendar days from the date of receipt of the Product without any penalty and without mentioning the reason for withdrawal. Then:
a) he returns the Products without undue delay; and
b) he is charged with the cost of returning the Products.

The deadline for exercising this right starts from the day of receipt of the product  and the withdrawal is made with a statement of the Customer, which must be explicit and submitted via e-mail that will be sent to the e-mail address [email protected] or by completing and signing the relevant withdrawal statement form (you can find it here[I4] ) and by sending it:
a) or to the postal address of the COMPANY (21 Ploutarchou, Pallini, PC 15351)
b) either at the email address [email protected] .
Ιn order to comply with the withdrawal deadline, it is sufficient for the Customer to send the above statement before the withdrawal deadline.

The COMPANY is obliged to return the amounts paid by Customer free of charge and without undue delay and in any case within fourteen (14) calendar days from the day on which the Product was returned, deducting any additional shipping costs which Customer may be charged and which he cannot demand, as the shipment is considered a service provided before the withdrawal in accordance with the provision of article 4i par 7 of law 2251/1994. The return of the sale price will be done by the COMPANY in the same way as the initial payment to the COMPANY was made by Customer.

12.2. Product Returns due to delivery error

In all cases in which other Products are delivered from the sold ones, by type or quantity or when a property that has previously been agreed in writing with the COMPANY is missing, Customer returns the Products for checking and finding the error. In this case, the costs of returning the products to the COMPANY as well as the costs of returning to the Customer are borne by the COMPANY, as long as the return method and the procedure proposed by the COMPANY are followed.

12.3. Returns of Defective Products (Legal Warranty)

The COMPANY is obliged to deliver to Customer the Products with the agreed properties and without real defects, according to article 5 of law 2251/1994 and art. 534 etc of the Civil Code.

In the event that the Product is found to be defective, the following applies:

The return of the Product to be replaced must be done together with all the documents that accompanied the product (eg DAT, Retail Receipt, etc.) and its complete packaging as well as within the time provided by Product warranty. If it is a defect found later after delivery and the packaging does not exist or also if the packaging of the Product was received by the distributors upon delivery of the item, the packaging of the Product is not required.

Return of Products by courier. In cases of return by courier, the COMPANY will be charged with the return costs as well as with the shipping costs of the replaced or repaired Product, as long as the return method and the procedure proposed by the COMPANY are followed.

After the return of the Products, the defect reported by Customer is checked and Customer is informed about the results of the check.

If the defect is found, the Product is repaired or replaced, otherwise the transaction is cancelled in case the Product cannot be repaired in a reasonable time and no other Product of corresponding or better characteristics or equivalent value can be found by the COMPANY for replacement. In case of cancellation of the transaction, the refund of the original purchase is made in the same way as the initial payment to the COMPANY by Customer.

In particular, in case of debit by credit card the COMPANY shall be obliged to inform the issuing Bank of the cancellation of the transaction and the bank will then proceed to any transaction provided under the contract it has drawn up with Customer without any relevant liability of the COMPANY. The COMPANY, following this information, does not bear any liability for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract. In the case of cash on delivery, if Customer had selected this option, the refund will be done to the Customer's bank account. Customer shall send in writing the IBAN number and his cooperation bank to which the relevant amount will be refunded.

In the event that the Products are returned damaged or incomplete, the COMPANY has the right to request compensation from the Customer, the amount of which will be determined by the status of the Products, as well as to proceed unilaterally and without any other to a total or partial offset of its claim against Customer's one.

12.4. Product returns deemed defective upon delivery (DOA)

The return of the products, which are considered defective already upon delivery (DOA), will be accepted within seven (7) calendar days from their delivery to Customer. At the same time, the product must not be damaged and must have all the original documents that accompanied the product (eg VAT, Retail Receipt, etc.) and its complete packaging. In these cases, the following applies:

The product is received and checked so that the defect reported by Customer is determined. Provided that the COMPANY has previously received and checked the product, the item will be replaced with a similar new one, or in case of unavailability with another new product of similar quality and price, otherwise in case Customer does not want a replacement, a refund of the original purchase shall be made to Customer. The refund is made in the same way as Customer's initial payment to the COMPANY was made.

In particular, in case of debit by credit card the COMPANY will be obliged to inform the issuing Bank of the cancellation of the transaction and the bank will then proceed to any transaction provided under the contract it has drawn up with Customer without the relevant liability of the COMPANY. In case of cash on delivery, if Customer had selected this option, the refund will be made to Customer's bank account. Customer must send in writing the IBAN number and his cooperation bank to which the relevant amount will be refunded.

Shipping costs for both the return of the products to the COMPANY and the return of the replaced product to Customer are borne by the COMPANY.

In case the products are returned damaged or incomplete, HOS has the right to request compensation from Customer, the amount of which will be determined by the condition of the products, as well as to proceed unilaterally and without any other to a full or partial offset of its claim against Customer’s one.

13. SAFE PRODUCTS - COMMERCIAL WARRANTY TERMS

13.1. The Products available from the COMPANY are durable products which have all the necessary certification of safe operation.

13.2. The terms of the commercial warranty of the Products are determined for each Product by its manufacturer and / or by the COMPANY. The commercial warranty is provided for a limited period of time which is stated in the detailed characteristics of the Product and / or in the warranty form that accompanies it.

The commercial warranty does not affect the validity of the legal warranty.

14. APPLICABLE LAW - JURISDICTION - OUT-OF-COURT SETTLEMENT OF DISPUTES

These Terms of Use are governed by and supplemented by Greek law, European Union law and relevant international treaties.

Subject to the provisions of mandatory law, any dispute arising from the application of these Terms of Use shall be resolved by the competent courts of Athens.

For the out-of-court settlement of disputes, Customer can address to the competent bodies of out-of-court settlement of consumer disputes, ie to the General Consumer Secretariat of the Ministry of Development and Competitiveness (Kaniggos Square, 10181, Athens, www.efpolis.gr, tel.: 1520, fax: 2103843549), to the Consumer Ombudsman ( www.synigoroskatanaloti.gr , 144 Alexandras Ave., 114 71, Athens, tel .: 210 6460734, fax: 210 6460414), to the Amicable Settlement Committees of consumers (article 11 of law 2251 /1994), located in the local Municipalities of the country.

According to the Directive 2013/11/EC, which was incorporated into Greek legislation by JMD 70330/2015, the possibility of electronic settlement of consumer disputes with the Alternative Dispute Resolution (ADR) procedure throughout the European Union is now provided. If there is a dispute in relation to a purchase made by Customer through HOS and residing in the European Union he can visit the following website https://webgate.ec.europa.eu/odr/main/?event=main.home.show for out-of-court settlement of his dispute.

The certified for this purpose Alternative Dispute Resolution Body (ADR) is: European Consumer Center of Greece (ECC GREECE), Alexandras Ave. 144, 11 471, Athens, +30 2106460284 +30 2106460784, [email protected] . Customer can contact the above body in order to guide him throughout the process of submitting and processing his complaint.

You can read the Consumer Code of Ethics of E-Commerce as published in the Government Gazette 969 / 22.03.2017 here[I5] 

In case you wish to submit a complaint please contact us either by phone at 210 6241949 or by e-mail at huaweistoreorders@teleunicom.com .

HOS is operated by the company TELE-UNICOM SA, 21 Ploutarchou, Pallini, 153 51, Attica.

Huawei product images and videos, logos and other images: © 2021 Huawei.

 

Pallini, 06/12/2021